In 1873, Jonestown Bank & Trust Co. (JBT) opened in Lebanon County as an independent community bank with a single location. Today, nearly 145 years later, JBT has chosen to remain an independent community bank.
On May 30, JBT opened a new location in Manheim. The full-service community bank is located at 1211 Lancaster Road, Manheim, next to Sheetz at the new Penn Towne Center on Route 72. The Manheim location is JBT's 13th office and its second in Lancaster County. The bank opened a branch to serve the Ephrata community in 2011.
The design of the Manheim office is unlike any other JBT location. The exterior conveniences of easy in-and-out parking, plus the familiar drive-up service lanes, are still in place, but customers may notice some big changes inside the front door - more than the fresh new interior design.
There are no teller lines and no traditional wall of teller windows. Instead, JBT has chosen to take personalized service to the next level. When a customer comes inside, he or she will be personally greeted and asked how he or she can be helped. Then, based on the answer, the person may be guided to a personal service kiosk or "pod," as some have referred to the enhanced-service concept.
If the customer requires in-depth attention and service beyond a normal financial transaction, he or she may be offered access to one of two of the bank's meeting rooms. Each meeting room is comfortably sized with plenty of natural lighting and floor-to-ceiling glass panels for an open and secure experience, which JBT considers ideal for confidential financial conversations.
Individuals who are not familiar with JBT's services are welcome to visit the new branch and connect with DeeAnn Carpenter, JBT's Manheim commercial lender and branch manager. Carpenter and her staff of fully trained bankers aim to support customers' financial needs.
On the personal banking side, JBT offers checking accounts, home equity loans and lines, mortgage loans, credit and debit cards, CDs, money market accounts, savings accounts, auto loans and experienced financial planning for retirement.
JBT has no account analysis fees (limits apply) on business accounts in order to help save business owners more on fees every year. The bank offers the responsive service and solutions that a growing local business might need, from streamlining of daily cash management needs to flexible commercial financing, which enables businesses to expand or upgrade equipment.
Troy A. Peters, JBT president and CEO, summarizes the bank's objective this way: "JBT works to put the customer first. No matter what you need, with JBT you can always 'Bank on a Smile.'"
JBT's new Manheim office is open from 8 a.m. to 5 p.m. on Mondays, Tuesdays, and Wednesdays; 8 a.m. to 6 p.m. on Thursdays and Fridays; and 8 a.m. to noon on Saturdays. For more information, interested individuals may call 717-664-0190 or visit http://www.bankjbt.com. JBT is a Member FDIC/Equal Housing Lender.