The City of Lancaster publicly introduced Fix It! Lancaster, its new citizen service request platform. Fix It! Lancaster aims to improve the customer service experience for city residents, increase transparency, and help the City of Lancaster make better data-informed decisions.

With Fix It! Lancaster, residents can submit their non-emergency service requests, receive updates as the problem is addressed, and be notified when the issue is resolved. Using Fix It! Lancaster's built-in automation, residents can use a central reporting mechanism to report assorted service requests and have those requests routed to the appropriate department or bureau. The city can also follow up with residents who choose to include their cell phone number or email address with their request.

Fix It! Lancaster is available at https://fixit.cityoflancasterpa.gov and as iOS and Android apps. Residents may also contact Fix It! Lancaster by texting 717-716-7108 or emailing fixit@cityoflancasterpa.gov.