First Capital Federal Credit Union (FCU) has promoted Jeremy Ackerley, e-services/contact center manager, to assistant vice president (AVP) of digital experience.

Ackerley joined First Capital FCU as a member back in 2005. But in 2013, he took even more of an interest in the credit union when he transitioned from member to employee.

Ackerley began his career at First Capital as a member service officer at the East York branch, but within three years he was promoted to e-services specialist. His love of technology and desire to make the member experience even better led him to his next position as e-services/contact center manager, a position he had held since 2017.

Now in 2023, he takes on his new role as AVP of digital experience to work on future enhancements to credit union members' digital experience within online channels and contact center offerings.

Ackerley is a graduate of the New England College of Business at Cambridge College with a Bachelor of Science in business administration, management.