The Pennsylvania Turnpike Commission (PA Turnpike) has officially launched a new text messaging service, offering customers real-time communication during unexpected traffic backlogs.

The free service is available 24/7 and is designed only for PA Turnpike customers experiencing unexpected backlogs. While at a complete stop in a location where it is safe to remain stationary, through hands-free devices and voice command or through a passenger in the car, travelers may text "info" to 47676. Users are walked through prompts to verify their backlog location using GPS. Once the information is confirmed, the service provides automated updates every 15 to 20 minutes, including location-specific information about the incident, anticipated clearance times, and roadway updates. Texts stop after an incident clears. To reactivate the service for a new incident, text 47676 again. This is not used for daily commuter traffic or constructed-related delays.

In early June, Paul Miller's Law went into effect, prohibiting the use of hand-held mobile devices while driving. Drivers are expected to follow this and all other applicable laws and regulations related to the use of mobile devices in vehicles.  

The concept for the text messaging service originated from the PA Turnpike's annual employee innovation challenge, styled after the "Shark Tank" reality competition. The idea was for all customers to be able to text for incident updates when stuck in a backlog.

This service complements existing customer assistance offerings such as *11 and 511. Drivers can also call 911 at any time for life-threatening emergencies; criminal activity; and immediate police, fire, or EMS assistance.