The Veterans Affairs' (VA) National Cemetery Administration (NCA), which provides veterans and their families with burial benefits and memorial services, led all organizations, public or private, in the American Customer Satisfaction Index (ACSI) for 2022. NCA received a score of 97, the highest score ever achieved by any organization rated by the ACSI.

NCA's score for 2022 is based on ACSI's surveys of veterans and their families. This is the seventh consecutive time NCA has ranked first overall in customer satisfaction.

NCA provides burial and memorial benefits to eligible veterans, their spouses, and their dependents - at no cost to the family. This includes a gravesite in any of VA's national cemeteries with available space; opening and closing of the grave; perpetual care; a government headstone, marker, or medallion; a burial flag; and a Presidential Memorial Certificate. Some veterans may also be eligible for burial allowances.

Additionally, NCA manages the Veterans Legacy Memorial (VLM) the nation's first digital platform dedicated to the memory of more than 4.5 million veterans interred in VA's national cemeteries and VA-funded state, territorial, and tribal veterans cemeteries. VLM allows family, friends, and others to preserve their veteran's legacy by posting tributes, uploading images, and sharing their veteran's achievements, biographical information, and historical documents.